FAQ
I thought I was only on a trial membership but why am I being charged monthly?
Our trial memberships automatically convert to monthly memberships once the trial period ends. To avoid being charged, please ensure you cancel before the trial period expires. Additionally, you might see a pre-authorization charge on your credit card statement. This charge will be credited back if you cancel within the trial period. For any questions about pre-authorization charges, please contact your financial institution directly.
My password isn’t working and I don’t know why. Can someone help?
There are a few possible reasons for this issue. First, remember that our usernames and passwords are case-sensitive. Double-check that Caps Lock is off and that you’re entering your credentials exactly as you registered them. If you’re using a bookmarked or old link to access the login page, try navigating directly to the login portal. Additionally, clearing your browser’s cache, cookies, and history might resolve any issues. You can find these options in your browser’s settings. If problems persist, please contact our support team for further assistance.
Videos won’t play on my computer or they load really slow. Why is this?
Slow or unresponsive video playback can often be due to internet speed. Ensure you have a reliable connection, such as DSL or cable. If videos are still not loading, check for updates to your video player software and make sure your computer is up to date. If the issue continues, consider contacting your internet service provider for further assistance.
What happens if I want to cancel my subscription?
We’re sorry to see you go! To cancel your subscription, please contact our customer service team via 24/7 Live Chat, phone at +1 844 511 1465 +44 808 175 5139, or email us at [email protected]. Our team will assist you with the cancellation process.
Do I have to be a monthly member?
Our memberships are billed on a monthly basis to ensure uninterrupted service. Charges will continue on a monthly cycle unless you choose to cancel. If you need assistance with canceling your membership, please contact our customer service team.
I don’t know my password. Can I call someone to help me?
Absolutely! If you’ve forgotten your password, our team is here to help. You can reach us at +1 844 511 1465 +44 808 175 5139. Alternatively, you can fill out the email form on our homepage, and we’ll assist you in resetting your password.
What is the purpose of customer support?
Our customer support team is dedicated to providing comprehensive service to subscribers to ensure seamless experience online. We are here to ensure all your customer service needs are met with expertise and efficiency.
How can I locate the details of my charge?
You should have received a confirmation email with the details of your purchase. If you’re unable to find this email, please reach out to us through our 24/7 Live Chat, by phone at +1 844 511 1465 +44 808 175 5139, or via email at [email protected]. We’ll assist you in locating your charge and addressing any questions you might have.
